Fears that 19 permanent jobs would be lost at a Selkirk call centre following the collapse of HMV have proved unfounded, The Wee Paper can reveal.
But 19 temporary staff will be laid off to protect permanent positions.
This week HMV, which ran 223 music and video stores nationwide, handed the 100-year-old company over to administrators Deloitte on Tuesday afternoon, leaving 4,123 employees facing an uncertain future.
The Wee Paper learned the Selkirk call centre on Level Crossing Road, run by Hinduja Global Solutions (HGS), employs 19 permanent staff and more temporary workers to handle sales and customer services for HMV. HGS confirmed that service was suspended yesterday (Thursday) “in the absence of any instruction from the administrator”.
HMV has been a client of HGS since 2006. While these permanent staff are under contract to HGS and not HMV, the fear was, simply put, if there’s no more HMV calls for them to handle, there will be no more paid work.
Asked by The Wee Paper if these jobs were safe, a spokesperson for HGS said: “The team of 19 permanent HGS staff working on the HMV contract will be re-assigned to other client contracts in our Selkirk contact centre.
“We expect no redundancies, although those permanent staff will replace a similar number of temporary staff working on other HGS client projects.
“Those temporary staff will leave us today with seven days’ notice, as per their temporary employment contracts.
“A small number of additional temporary staff that were taken on by HGS towards the end of last year to support the HMV Christmas peak will also leave us today, and will be paid seven days’ notice, as per their temporary contract.”
On the day HMV went into administration it decided it would refuse to honour millions of pounds of online gift cards and vouchers – many received as Christmas presents only weeks ago. After the news broke, we were told the Selkirk call centre was swamped by calls from customers concerned about outstanding orders and gift cards.
At one point, around 200 were said to waiting in the queues.