Ofgem turns up heat on Spark

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Energy watchdog Ofgem is examining Selkirk’s Spark Energy over “very serious” allegations it systematically impersonated customers who hadn’t paid their bills to offload them onto other energy suppliers.

Last week The Wee Paper reported Spark employees were told they could “switch” “chronic debtors” without their knowledge, using their names, addresses, bank account details, dates of birth and telephone numbers to access the ‘big six’ energy firms’ websites.The system called ‘Consequential Transfers’ was revealed by documents leaked to BBC Radio 4’s consumer You & Yours programme. Ofgem is now looking at the allegations in the light of its ongoing investigation into other issues relating to Spark’s customer switching, meter readings and billing (details on the Ofgem website).

An Ofgem spokesperson told us: “We are aware of very serious allegations about the transfer of Spark Energy customers to other suppliers, which have come to light since we opened our formal investigation into Spark Energy last year.

“We are now examining this issue in the context of our wider investigation and are in contact with the company and other public authorities who may have an interest in investigating these allegations too.”

Spark Energy assured us the company has “removed this process” since 2011.

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